Contacting Kopykake
Before you contact us, please take a second and read below…
- Many common questions and answers regarding alignment issues while printing our Frosting Sheets can be found on the FAQs of kakeprints.com, located in the upper right corner of the website.
- Setup and Parts diagrams of our Projectors and Airbrushes can be found by clicking on our Support page: kopykake.com/support
- Kosher and Halal Certificates, Allergen Statements, Product Specifications and other information can be found on our Support page: kopykake.com/support
- If you are interested in a special price quote, please be specific about the product number(s) you are interested in purchasing, the quantity of each item, delivery date requirements and your shipping address. All of our product information and pricing can be found on our website here: kopykake.com/shop
If you still need to reach us …
- You can reach Kopykake during our normal business hours of M-F, 8am – 4:30pm (Pacific Time) by calling 310-373-8906. Additionally, our mailing address and fax number can be found at the bottom of this page.
- If you would like to contact us via email, please send to: support@kopykake.com This email address is monitored by several Kopykake representatives, and we do our best to answer your questions as soon as possible, and often we may be able to respond outside of our normal business hours.
- In order to help you as efficiently as possible, please be specific about the products you are inquiring about, or if you need technical assistance, please be sure to tell us when and where you purchased our products along with the invoice number, your printer model, the Kopykake product number, along with the Lot Number printed on the product. Include photos of the issues you are having. Also tell us your City, State or the Country you are contacting us from.
