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FAQ

Thank you for choosing to shop with kopykake.com and welcome to Kopykake's Online Store.

Our mission is to make your life easier and all of the products in this store; whether you are a cake decorator, artist or make-up & tanning professional; will help you set your creativity free, make you more successful and make your life easier.

PLEASE NOTE BEFORE PLACING YOUR ORDERS:

If you had a web store account on our old web store, you will need to create a new one or use the quick checkout feature and not create a web store account.

Online orders are processed each morning at 7 am. Pacific Time, Mon-Fri. Orders received after 7 AM will normally be processed the following day. Orders received over the weekends will be processed on Monday. We try to ship your order within 24 to 48 business hours unless the item(s) is out of stock

If you need a certain arrival date:

It is best to call your order in to us in the USA tollfree 800-999-5253 or 310-373-8906

Please remember UPS does not count Saturdays, Sundays or Holidays when calculating days for delivery to you.
Currently, all Internet orders are shipped via United Parcel Service, however if you call your order in to us, in most cases we can use the Post Office if you prefer. In USA Tollfree 800-999-5253 or 310-373-8906, and often get it out the same day.

We do not process APO/FPO orders online. If you wish to place an order going to APO/FPO you must call in your order to receive the correct shipping costs. Any attempts at placing an APO/FPO order online will not be processed.

If we have your correct email address, normally you will receive the information when your order has shipped, and you will receive the UPS tracking number for your package so you can check the status of your order at any time, at www.ups.com

Local Dealer or Kopykake?
If you are a cake decorator, artist or make-up professional and cannot find a Kopykake product at your local dealer, or you do not have a dealer close to you; then you are welcome to purchase directly from us either online or by calling toll free 800-999-5253.

We do not list every item on the website so if you do not find the item you are looking for please contact us by emailing sales@kopykake.com. Thank you for your interest in Kopykake.